Crowlands Primary School

ParentPay

Starting on Monday 24th June 2024 Havering Catering Services will be introducing a more convenient way to preorder school meals, using a secure service called ParentPay.

This service will give Parents/Carers the opportunity to preorder school meals for their child/children via the ParentPay website. The school will no longer be using Squid to order school meals so it is important that all parents must sign up to this service to ensure that their child/children will be able to continue ordering school meals from Monday 24th June 2024.

Please ensure that you have signed up, prior to our live date of Monday 24th June. If you do not sign up by this date, we will be unable to provide your child with a school meal and a home packed lunch will need to be provided.

Ordering a school meal via ParentPay must be done in advance from home or by 8.00am on the day lunch is required.

Accessing ParentPay You will be provided with a secure online account, activated using a unique username and password that is allocated to your child; once you have logged into ParentPay for the first time, you will be prompted to change both username and password.

Please keep your new login details safe and secure. If you have more than one child at our school, or children at other ParentPay schools, you can create a single account login for all your children.

You will receive your unique ParentPay Account activation. For further information on ParentPay please see the FAQs below or visit www.parentpay.com

ParentPay FAQs
When can I log in to my account?
Once you have received your activation letter from school with your activation login details you will be able to activate your account. This letter will be sent to you soon by your school.

How can I check that it’s secure?
Standard website addresses begin with http: the address for a secure site will always begin with https. You will also see a padlock at the bottom/top right of the screen on our login page and after you have logged into your account; never enter your card details or personal data on any web page whose address does not start https.

What about our personal information?
ParentPay Limited, and its group companies, operate in full compliance with Data Protection Law; Including the Data Protection Act 1998 and the General Data
Protection Regulation (EU) 2016/679. 

The ParentPay Terms and Conditions include a Data Processing Agreement (DPA), compliant with the GDPR, which details both parties’ obligations relating to Data Protection.
https://www.parentpay.com/schools/school-terms-and-conditions/

The ParentPay Privacy Notice, which is available to end users, provides further information on the processing activities undertaken by ParentPay.
https://www.parentpay.com/privacy-policy/

ParentPay will NEVER contact you by phone, email or mail and ask you to divulge confidential information like passwords or card numbers. If you are ever contacted by someone claiming to be from ParentPay, please contact us immediately on 02476 994 820.

I do not have a home PC so how can I use ParentPay?
Why not visit your local library, internet café or see if you can get access to a computer at work.